Server

Able to anticipate and exceed guest needs
High level of Customer Service
Strong teamwork
Positive attitude

Set-up Assistant

Able to anticipate and exceed guest needs during high volume events
Heavy lifting required
Strong attention to detail

Cook

Strong communication skills with Front of house associates
Prior experience in broil and sauté cooking desired
Attention to detail, organized and flexible in schedule hours
Executing demands efficiently in a high volume restaurant

Host/Hostess

Desire to deliver high level of Customer Service
Ability to answer phones, take reservations, etc. (multi-tasking)
Able to create an immediate connection with our guests

Front Desk Associate

Able to multi-task effectively while maintaining a positive attitude
Quickly able to personalize and anticipate guests’ needs
Enjoys suggestive selling

Room Attendant

Able to successfully multi task
Great attention to detail
Able to work well under pressure
Strong teamwork

Chief Engineer

JOB PURPOSE: To lead and coordinate the engineering functions of the Holiday Inn with support to the Radisson. All actions are based on the principles of trust, integrity, mutual respect and teamwork.

Principal Accountabilities:
Purpose: Assist the Director of Engineering to provide leadership to our engineering team which will allow us to deliver a genuine experience to our guests and staff throughout their experience at our hotel.

Functions:
-Provides situational leadership and guidance to all Hotel Division engineers, primarily located at the Holiday Inn West, and support personnel.
-Multi-dimensional communication will be required.
-Must have high level of interpersonal skills to handle sensitive and confidential situations. Position continually requires demonstrated poise, tact and diplomacy.
-Must be able to work in a fast-paced ever changing environment; being willing to stretch your skill set and talent levels.
-Practical experience in technical areas such as HVAC, electrical and/or plumbing.

Essential Job Results:

Increases Team’s Effectiveness by assisting in recruiting, selecting, orienting, training, coaching, and counseling staff in a talent based organization; continuously improving people processes and talent base; communicating and reinforcing values, strategies, and objectives; engaging individual accountabilities; planning, monitoring, and reviewing department and organization structure and results; developing motivating reward systems; sustaining a climate for achievement and information sharing; providing professional growth opportunities.

Develops and Executes Approved Business Plan by identifying profitable opportunities; conducting SWOTs analysis; recommending competitive positioning and recommending annual/ quarterly goals and objectives for year over year profit gains based on increasing customer engagement.

Accomplishes Goals and Objectives by allocating resources to maximize profits; reviewing progress against plans weekly with key leaders; leading required mid-course corrections.

Develops Cross Functional Collaboration by establishing and monitoring standards for procurement, inventory, sales, service delivery, marketing, and operations policies and processes; coordinating actions with sister units, Unit Manager and General Manager

Builds High Value Company Image by inspiring employees to embrace a high value added mindset; collaborating with customers, government, and community organizations; enforcing ethical business practices.

Sustains WORLD CLASS Service Quality and Wow Guest Experience by establishing high service quality standards through the ­­­ team; observing associate/ guest interactions daily; visiting with each guest to ensure guest satisfactions; conducting daily and weekly walk through audits to ensure continuing attainment of standards; continuously pushing for more objective measures of customer engagement.

Establishes & Sustains Key, Cross Functional, Customer Focused Processes by continuously reviewing the viability of processes developed and employed by organization members to achieve quality standards; monitoring customer feedback; participating in pre-and post-con meetings with clients; insisting on continuous improvement practices in all functions.

Maintains Professional and Technical Knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.

Establishes and Sustains Community and Industry Relationships by networking with key community and industry stakeholders; joining, attending and participating in community and industry organizations that promote the growth of the community and industry.

Contributes to Greenleaf Hospitality Group’s Total Effort by accomplishing related results as needed.

Reporting Relationships:

Reports to: Director of Engineering

Work Environment:
Able to lift 40 lbs from time to time

Servers

Able to anticipate and exceed guest needs
High level of Customer Service
Strong teamwork
Positive attitude

Steward/Dishwasher

Strong attention to detail and ability to multitask
Positive attitude
Team player a must!

Buffet Attendant

Must have strong communication skills
Attention to detail is a must
Able to work in a fast-paced environment

Lead Room Service Attendant

Must have a desire to lead other team members
A team player and detail oriented individual
Enjoys exceeding guests’ expectations
Must have a positive attitude

Room Service Attendant

A team player and detail oriented individual
Enjoys exceeding guests expectations
Must have a positive attitude

Steward/Dishwasher

Strong attention to detail and ability to multitask
Positive attitude
Team player a must!

Server

Able to anticipate and exceed guest needs
High level of Customer Service
Strong teamwork
Positive attitude

Bell Person

Quickly able to personalize and anticipate guests’ needs
Enjoys cross selling
Clean driving record

Night Auditor

Able to solve guests needs quickly
Enjoys working on a team yet able to work independently
Multi-tasker with a strong attention to detail

Front Desk Associate

Good communication and phone skills
Able to multi-task effectively
Professional and organized with great attention to personal detail and impeccable customer service
Office administration skills are a plus

Cashier

Desire to deliver high level of customer service
Effective multi-tasking abilities including answering phones, taking reservations and assisting guests
Able to create an immediate connection with our guests
Strong attention to detail is a must

Cook

Strong communication skills with team members
Attention to detail
Executing demands efficiently in a high-volume unit

Steward/Dishwasher

Strong attention to detail and ability to multi-task
Positive attitude
Team player a must!

Banquet Manager

JOB PURPOSE:
To support, guide and assist in the overall successful operation of the Banquet department, to include on-site and off-site locations.

Principal Accountabilities
- Selection and training
- Administrative Support
- Ensure superior guest service
- Ability to communicate, lead and motivate.
- Out going personality, with an eagerness to coach to exceed service expectations
- Handle all staff issues and resolve guest concerns professionally and quickly.
- Must be organized and able to handle stressful situations.
- Commitment to team service, that prides on the premiere quality of guest service, standards and perfection and willing to take on many priorities at the same time, without hesitation.
- Strong leadership, willing to work with other departments to achieve 100% satisfaction.
Ability to work odd shifts, with weekend and night availability.

Essential Job Results:
1. Increases Team’s Effectiveness by assisting in recruiting, selecting, orienting, training, coaching, and counseling staff in a talent based organization; continuously improving people processes and talent base; communicating and reinforcing values, strategies, and objectives; engaging individual accountabilities; planning, monitoring, and reviewing department and organization structure and results; developing motivating reward systems; sustaining a climate for achievement and information sharing; providing professional growth opportunities.

2. Develops and Executes Approved Business Plan by identifying profitable opportunities; conducting SWOTs analysis; recommending competitive positioning and recommending annual/ quarterly goals and objectives for year over year profit gains based on increasing customer engagement.

3. Accomplishes Goals and Objectives by allocating resources to maximize profits; reviewing progress against plans weekly with key leaders; leading required mid-course corrections.

4. Develops Cross Functional Collaboration by establishing and monitoring standards for procurement, inventory, sales, service delivery, marketing, and operations policies and processes; coordinating actions with sister units, Unit Manager and General Manager

5. Builds High Value Company Image by inspiring employees to embrace a high value added mindset; collaborating with customers, government, and community organizations; enforcing ethical business practices.

6. Sustains WORLD CLASS Service Quality and Wow Guest Experience by establishing high service quality standards through the team; observing associate/ guest interactions daily; visiting with each guest to ensure guest satisfactions; conducting daily and weekly walk through audits to ensure continuing attainment of standards; continuously pushing for more objective measures of customer engagement.

7. Establishes & Sustains Key, Cross Functional, Customer Focused Processes by continuously reviewing the viability of processes developed and employed by organization members to achieve quality standards; monitoring customer feedback; participating in pre-and post-con meetings with clients; insisting on continuous improvement practices in all functions.

8. Maintains Professional and Technical Knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.

9. Establishes and Sustains Community and Industry Relationships by networking with key community and industry stakeholders; joining, attending and participating in community and industry organizations that promote the growth of the community and industry.

10. Contributes to Greenleaf Hospitality Group’s Total Effort by accomplishing related results as needed.

Reporting Relationships:
Reports to Director of Banquet Operations

Reporting to this position are:
Banquet Servers
Banquet Bartenders
Banquet Set-up
Banquet Captains
Banquet Lead Servers

Work Environment
-Long periods of Standing
-Able to lift 40 lbs

Convention Services Manager

JOB PURPOSE:
Leading a talented team; managing the total guest experience; establishing and accomplishing business goals and objectives.

Principal Accountabilities
* Must be detailed oriented with strong communication skills in order to coordinate convention/catering functions to standards
* Must be able to develop long term relationships with new and established catering clients
* Strong desire to deliver extraordinary customer service with proven ability to orchestrate the total guest experience for each client
* Ability to execute approved strategic catering and convention services plan by identifying profitable opportunities and achieving/ quarterly goals and objectives for year over year profit gains based on increasing customer engagement
* Must be able to obtain Catering profit contribution by identifying and selling prospective clients; coordinating catering functions sold; managing the total guest experience for each client; establishing and accomplishing business goals and objectives according to standards
* Ability to display leadership skills

Essential Job Results:
1. Increases Team's Effectiveness by assisting in recruiting, selecting, orienting, training, coaching, and counseling staff in a talent based organization; continuously improving people processes and talent base; communicating and reinforcing values, strategies, and objectives; engaging individual accountabilities; planning, monitoring, and reviewing department and organization structure and results; developing motivating reward systems; sustaining a climate for achievement and information sharing; providing professional growth opportunities.

2. Develops and Executes Approved Business Plan by identifying profitable opportunities; conducting SWOTs analysis; recommending competitive positioning and recommending annual/ quarterly goals and objectives for year over year profit gains based on increasing customer engagement.

3. Accomplishes Goals and Objectives by allocating resources to maximize profits; reviewing progress against plans weekly with key leaders; leading required mid-course corrections.

4. Develops Cross Functional Collaboration by establishing and monitoring standards for procurement, inventory, sales, service delivery, marketing, and operations policies and processes; coordinating actions with sister units, Unit Manager and General Manager

5. Builds High Value Company Image by inspiring employees to embrace a high value added mindset; collaborating with customers, government, and community organizations; enforcing ethical business practices.

6. Sustains WORLD CLASS Service Quality and Wow Guest Experience by establishing high service quality standards through the ¬¬¬ team; observing associate/ guest interactions daily; visiting with each guest to ensure guest satisfactions; conducting daily and weekly walk through audits to ensure continuing attainment of standards; continuously pushing for more objective measures of customer engagement.

7. Establishes & Sustains Key, Cross Functional, Customer Focused Processes by continuously reviewing the viability of processes developed and employed by organization members to achieve quality standards; monitoring customer feedback; participating in pre-and post-con meetings with clients; insisting on continuous improvement practices in all functions.

8. Maintains Professional and Technical Knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.

9. Establishes and Sustains Community and Industry Relationships by networking with key community and industry stakeholders; joining, attending and participating in community and industry organizations that promote the growth of the community and industry.

10. Contributes to Greenleaf Hospitality Group's Total Effort by accomplishing related results as needed.

Reports to: Director of Catering

Reporting to this position are: None

Work Environment
* Long periods of Standing
* Able to lift 40 lbs

Director of Catering

JOB PURPOSE: To provide extraordinary, personalized guest experiences that build genuine relationships through loyalty to our guests, each other and our community. All actions are based on the principles of trust, integrity, mutual respect and teamwork.

Principal Accountabilities
* Be Honest and Honorable
* Perform Wow Experiences
* Surpass Every Guest’s Expectations
* Be Personally Responsible for the Highest Standards
* Encourage Team Members
* Find a Better Way Everyday
* Strive to Better Myself; Take Time to Improve
* Take Ownership; Treat It Like I Own It
* Ensure Safety, Security, and Privacy
* Be Proud to Be a Team Member

Essential Job Results
Purpose: Deliver a genuine experience to our guests and staff throughout their experience at our hotel.

Functions:

• Be the leader for Greenleaf Hospitality Group Catering Sales Team and Catering & Convention Services for Radisson Plaza Hotel & Suites, Holiday Inn West, and Events Without Boundaries.
• Work hand in hand with the Executive Chef and the Director of Banquets on menu development and pricing strategies for all catering sales
• Strong passion for driving revenues and guest service. Showcase efforts to motivate sales leaders in driving new business along with challenging our team to up sell all existing groups. Demonstrate ability to create sales incentives and rewards to drive sales. Be the leader in guest service for the team in ensuring all guests are experiencing exceptional service.
• Passion to drive marketing efforts for GHG Catering. Coordinate with Marketing and Art Department on advertising efforts to increase sales and market presence of GHG Catering.
• Take ownership monthly forecasting of numbers as well as the monthly P&Ls within the GHG Catering Department. You will also be responsible for taking ownership of the annual budget process.
• As a Guidance Team Member, be active in the development of hotel leadership group
• Must be able to work in a fast-paced environment with demonstrated ability to juggle and prioritize multiple tasks. This role also calls for the ability to work well with all levels of internal management and staff
• Sustains World Class Service Quality and Wow Guest Experience by establishing high service quality standards through the ¬¬¬ team; observing associate/ guest interactions daily; visiting with each guest to ensure guest satisfactions; conducting daily and weekly walk through audits of events to ensure continuing attainment of standards; continuously pushing for more objective measures of customer engagement.
• This role also supports, to a lesser degree, the Director of Hotels & Assistant Director of Hotels

Work Environment

* Standing for long periods of time
* Able to lift 40 lbs from time to time

Reporting Relationships
This position reports to: The Director of Hotels
Reporting to this position are: Catering Sales Managers, Convention Services Managers, and the Catering Coordinator

Idun Spa and Salon Manager

Previous Salon Experience a plus, and a proven track record for success generating business growth. This position will be based working 25 hours a week in the spa/salon at front desk that will allow the spa manager to be hands on with staff, build relationships with staff and clients in order to better serve our clients and employees.

Principal Accountabilities:
• Leading talented people in a fast paced environment, to achieve profitable return to the owner, world class guest loyalty, high performance culture, and continuously improving talented organization.
• Increase Spa and Salon team’s effectiveness through implementation of sound business practices processes and systems in high-volume arena.
• Develop cross functional collaboration between all other units and outlets.
• Develop and executes approved business & marketing plan
• Builds high value company image.
• Sustains Four Diamond plus service quality and wow guest experiences.
• Establishes & sustains key, cross functional, customer focused processes.
• Establishes and sustains community and industry relationships.
• Contributes to Radisson Hotel’s total effort, maintains professional and technical knowledge.
• Must be high energy.
• Must be driven by purpose, mission, values, and has a sense of urgency.
• Leading and supporting all facets of salon operations with an eye towards growth and success.
• This position will maintain and monitor inventory levels for retail as well as "back bar" supplies in order to maintain practical inventory levels.

Spa manager will report to the Director of Retail and all Idun employees will report to the Spa manager

Work Environment
• Able to lift 25 lbs. occasionally
• Long periods of standing
• Ability to work nights and weekends

Security Officer

Able to rapidly access any situation and come up with a resolution, while remaining calm
Ability to establish genuine relationships with teammates and guests
First Aid, CPR, AED and BBP certified would be a plus
Must be strong in communication and customer service skills
Responsible to protect the employer's property, deter criminal activity, and other problems

Designer

Enjoys providing the “big welcome” or “sparkle” for guests
Attention to detail
Able to successfully multi-task
Enjoys and is able to be creative, has an “eye” for designing
Can solve problems creatively
A background in art is desirable but not necessary
Must be dependable and a team player

Team Member

Enjoys providing a big welcome or sparkle for the guest
Finds it easy to suggestive sell
Multi-tasker
Dependable
Flexible availability
Team player
Creative

Cook

Team player with great attention to detail, must have positive attitude and strong organizational skills
Able to communicate effectively with Front of the House associates
Can execute demands efficiently

Steward/Dishwasher

Strong attention to detail and ability to multitask
Positive attitude and team player a must
Flexible hours

Cook

Attention to detail, organized, positive attitude, team player
Strong communication skills with Front of the House
associates
Executing demands efficiently

Host/Hostess

Desire to deliver high level of Customer Service
Ability to answer phones, take reservations, etc. (multi-tasking)
Able to create an immediate connection with our guests

Steward/Dishwasher

Strong attention to detail and ability to multitask
Positive attitude
Team player a must!

Concession Worker

Able to anticipate and exceed guest needs in a high volume concession stand
High level of Customer Service
Strong teamwork
Positive attitude

Ticket Seller

Able to multi-task effectively while maintaining a positive attitude
Quickly able to personalize and anticipate guests’ needs in a fast-paced environment
Enjoys suggestive selling

Assistant Building Services Manager

Self-motivated, team-focused leader to assist in directing the building services staff
Maintain the high quality of our 3 ice Surfaces
Mechanical, electrical, HV/AC, plumbing and other general building maintenance needs of the facility

Director of Group Ticket Sales

Self-motivated, energetic, passionate about creating win/win sales opportunity
Fosters coordinated sales efforts with other members of the business community
Maintains effective relations with representatives of advertisers and user groups
Ability to establish/develop selective selling techniques to meet sales goals
Represents the complex as its primary sales representative both locally and out of town

Executive Assistant

Value driven, organized, good communication and phone skills
Able to multi-task effectively with thorough knowledge of office practices, procedures and equipment
Professional and organized with great attention to personal detail and impeccable customer service
Computer savvy to create a variety of reports in confidence for the President
Proactive in seeking work and improving efficiency