Cook

Strong communication skills with Front of house associates
Prior experience in broil and sauté cooking desired
Attention to detail and organized
Executing demands efficiently in a high volume restaurant

Server

Able to anticipate and exceed guest needs in a high volume restaurant
High level of Customer Service
Strong teamwork and positive attitude
Dependable and mature

Steward/Dishwasher

Strong attention to detail and ability to multi-task
Positive attitude and team player a must!

Food and Beverage Director

Experienced Food & Beverage Professional with hands on management style
Ability to make a direct impact on enhancing customer satisfaction and deliver exceptional customer service
Developing and implementing procedures for order placement
Maintaining an open line of communication with all departments
Assisting the culinary teams in the development and pricing of menu items
Developing business plans to define the company’s future related to food & beverage in conjunction with the Executive Food, Beverage & Business Development Director
Maximize food & beverage sales by identifying and targeting sales opportunities through marketing, including promotions and special events in conjunction with Executive Food, Beverage & Business Development Director
Maintains liaison with the sales department to ensure maximum profitability
Solid understanding of revenue forecasting
Solid understanding of inventory control
Help manage the selection and training in all food & beverage areas
Evaluate performance and carry out disciplinary action as needed, in accordance with our hotel handbook and applicable laws
Write up reports for the Owner, CFO, General Manager and Controller and Executive Food, Beverage & Business Development Director, detailing previous months financial and probability performance
This position will be responsible for the direction and organization of all activities of Food & Beverage operations, including restaurant, banquets and kitchen
Top notch management skills to include leadership, training, scheduling, development, and financial knowledge
Must be a strong motivator and possess great interpersonal communication skills
Maintain knowledge of competition and industry needs
Selection, training, coaching of staff in alignment with company values
Ability to make decisions in a fast paced environment
Solid understanding of beverage and food cost troubleshooting

Reporting Relationships
Reports to:
Assistant General Manager
Executive Food, Beverage & Business Development Director

Reporting to this position are:
Executive Chef
Restaurant and Banquet Supervisors
Hourly Servers, Bartenders and Dining Room Assts.

Work Environment:
Long periods of standing
Able to lift up to 40 lbs occasionally
Experience
Four years college degree or equivalent experience required
Proficient in computer software
Proficient in POS systems

Food and Beverage Manager

Selection, training, coaching of staff in alignment with company values
Establishing high standards of service excellence, monitoring guest/employee interaction on a daily basis
Direct and organize activities in the restaurant, banquets and kitchen
Communication and implementation of all processes as set forth by management
Ability to handle various levels of business volume in several locations at the same time
Understanding of the basic fundamentals of fiscal responsibility
Strong ability to build relationships with internal and external customers
Deliver exceptional customer service
Be able to work in a fast, paced environment
Must be highly focused and detail oriented

Executive Administrative Assistant

Provides administrative and logistical support to the Director of Hotels of Greenleaf Hospitality Group
Must have high level of interpersonal skills to handle sensitive and confidential situations
Position continually requires demonstrated poise, tact and diplomacy
This role requires strong computer and organizational skills
This role also calls for flexibility, project coordination experience, and the ability to work well with all levels of internal management and staff
Must be able to work in a fast-paced environment with demonstrated ability to juggle and prioritize multiple tasks
This role also supports, to a lesser degree, the Executive Director of Human Resources and the Hotel Division Director of Human Resources

Bell Person

Quickly able to personalize and anticipate guests’ needs
Enjoys cross selling
Clean driving record

Night Auditor

Able to solve guests needs quickly
Enjoys working on a team yet able to work independently
Multi-tasker with a strong attention to detail

Cashier

Desire to deliver high level of customer service
Effective multi-tasking abilities including answering phones, taking reservations and assisting guests
Able to create an immediate connection with our guests
Strong attention to detail is a must

Banquet Manager

JOB PURPOSE:
To support, guide and assist in the overall successful operation of the Banquet department, to include on-site and off-site locations.

Principal Accountabilities
- Selection and training
- Administrative Support
- Ensure superior guest service
- Ability to communicate, lead and motivate.
- Out going personality, with an eagerness to coach to exceed service expectations
- Handle all staff issues and resolve guest concerns professionally and quickly.
- Must be organized and able to handle stressful situations.
- Commitment to team service, that prides on the premiere quality of guest service, standards and perfection and willing to take on many priorities at the same time, without hesitation.
- Strong leadership, willing to work with other departments to achieve 100% satisfaction.
Ability to work odd shifts, with weekend and night availability.

Essential Job Results:
1. Increases Team’s Effectiveness by assisting in recruiting, selecting, orienting, training, coaching, and counseling staff in a talent based organization; continuously improving people processes and talent base; communicating and reinforcing values, strategies, and objectives; engaging individual accountabilities; planning, monitoring, and reviewing department and organization structure and results; developing motivating reward systems; sustaining a climate for achievement and information sharing; providing professional growth opportunities.

2. Develops and Executes Approved Business Plan by identifying profitable opportunities; conducting SWOTs analysis; recommending competitive positioning and recommending annual/ quarterly goals and objectives for year over year profit gains based on increasing customer engagement.

3. Accomplishes Goals and Objectives by allocating resources to maximize profits; reviewing progress against plans weekly with key leaders; leading required mid-course corrections.

4. Develops Cross Functional Collaboration by establishing and monitoring standards for procurement, inventory, sales, service delivery, marketing, and operations policies and processes; coordinating actions with sister units, Unit Manager and General Manager

5. Builds High Value Company Image by inspiring employees to embrace a high value added mindset; collaborating with customers, government, and community organizations; enforcing ethical business practices.

6. Sustains WORLD CLASS Service Quality and Wow Guest Experience by establishing high service quality standards through the team; observing associate/ guest interactions daily; visiting with each guest to ensure guest satisfactions; conducting daily and weekly walk through audits to ensure continuing attainment of standards; continuously pushing for more objective measures of customer engagement.

7. Establishes & Sustains Key, Cross Functional, Customer Focused Processes by continuously reviewing the viability of processes developed and employed by organization members to achieve quality standards; monitoring customer feedback; participating in pre-and post-con meetings with clients; insisting on continuous improvement practices in all functions.

8. Maintains Professional and Technical Knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.

9. Establishes and Sustains Community and Industry Relationships by networking with key community and industry stakeholders; joining, attending and participating in community and industry organizations that promote the growth of the community and industry.

10. Contributes to Greenleaf Hospitality Group’s Total Effort by accomplishing related results as needed.

Reporting Relationships:
Reports to Director of Banquet Operations

Reporting to this position are:
Banquet Servers
Banquet Bartenders
Banquet Set-up
Banquet Captains
Banquet Lead Servers

Work Environment
-Long periods of Standing
-Able to lift 40 lbs

Burdick's Manager

JOB PURPOSE:
Leading a talented team; managing the total guest experience; establishing and accomplishing business goals and objectives.

Principal Accountabilities
- Leading talented people in a high volume, fast paced, casual dining restaurant, to achieve profitable return to the owner, world class guest loyalty, high performance culture, and continuously improving talented organization.
-Support increasing Restaurant’s team’s effectiveness through implementation of sound business practices processes and systems in high-volume arena.
- Develop cross functional collaboration between all restaurant outlets.
- Builds high value company image.
- Sustains Four Diamond plus service quality and wow guest experience.
- Establishes & sustains key, cross functional, customer focused processes.
- Contributes to Radisson Hotel’s total effort, maintains professional and technical knowledge.
- Must be high energy.
- Must be driven by purpose, mission, values, and has a sense of urgency.
- Support all facets of restaurant operations with an eye towards growth and success.
- Providing extraordinary, personalized guest experiences that compel them to return to our hotels and restaurants and enthusiastically tell others about us.

Essential Job Results:
1.Increases Team’s Effectiveness by assisting in recruiting, selecting, orienting, training, coaching, and counseling staff in a talent based organization; continuously improving people processes and talent base; communicating and reinforcing values, strategies, and objectives; engaging individual accountabilities; planning, monitoring, and reviewing department and organization structure and results; developing motivating reward systems; sustaining a climate for achievement and information sharing; providing professional growth opportunities.

2.Develops and Executes Approved Business Plan by identifying profitable opportunities; conducting SWOTs analysis; recommending competitive positioning and recommending annual/ quarterly goals and objectives for year over year profit gains based on increasing customer engagement.

3.Accomplishes Goals and Objectives by allocating resources to maximize profits; reviewing progress against plans weekly with key leaders; leading required mid-course corrections.

4.Develops Cross Functional Collaboration by establishing and monitoring standards for procurement, inventory, sales, service delivery, marketing, and operations policies and processes; coordinating actions with sister units, Unit Manager and General Manager

5.Builds High Value Company Image by inspiring employees to embrace a high value added mindset; collaborating with customers, government, and community organizations; enforcing ethical business practices.

6.Sustains WORLD CLASS Service Quality and Wow Guest Experience by establishing high service quality standards through the team; observing associate/ guest interactions daily; visiting with each guest to ensure guest satisfactions; conducting daily and weekly walk through audits to ensure continuing attainment of standards; continuously pushing for more objective measures of customer engagement.

7.Establishes & Sustains Key, Cross Functional, Customer Focused Processes by continuously reviewing the viability of processes developed and employed by organization members to achieve quality standards; monitoring customer feedback; participating in pre-and post-con meetings with clients; insisting on continuous improvement practices in all functions.

8.Maintains Professional and Technical Knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.

9.Establishes and Sustains Community and Industry Relationships by networking with key community and industry stakeholders; joining, attending and participating in community and industry organizations that promote the growth of the community and industry.

10.Contributes to Greenleaf Hospitality Group’s Total Effort by accomplishing related results as needed.

Reporting Relationships:
Reports to Burdick’s General Manager

Reporting to this position are: Servers, Bartenders, Host/Hostess, Bus Persons

Work Environment
- Long periods of Standing
- Able to lift 40 lbs
- Availability on nights and weekends

Idun Spa and Salon Manager

Previous Salon Experience a plus, and a proven track record for success generating business growth. This position will be based working 25 hours a week in the spa/salon at front desk that will allow the spa manager to be hands on with staff, build relationships with staff and clients in order to better serve our clients and employees.

Principal Accountabilities:
• Leading talented people in a fast paced environment, to achieve profitable return to the owner, world class guest loyalty, high performance culture, and continuously improving talented organization.
• Increase Spa and Salon team’s effectiveness through implementation of sound business practices processes and systems in high-volume arena.
• Develop cross functional collaboration between all other units and outlets.
• Develop and executes approved business & marketing plan
• Builds high value company image.
• Sustains Four Diamond plus service quality and wow guest experiences.
• Establishes & sustains key, cross functional, customer focused processes.
• Establishes and sustains community and industry relationships.
• Contributes to Radisson Hotel’s total effort, maintains professional and technical knowledge.
• Must be high energy.
• Must be driven by purpose, mission, values, and has a sense of urgency.
• Leading and supporting all facets of salon operations with an eye towards growth and success.
• This position will maintain and monitor inventory levels for retail as well as "back bar" supplies in order to maintain practical inventory levels.

Spa manager will report to the Director of Retail and all Idun employees will report to the Spa manager

Work Environment
• Able to lift 25 lbs. occasionally
• Long periods of standing
• Ability to work nights and weekends

Zazios Birmingham Executive Chef

Note: This position is for the new Zazios in Birmingham (metro Detroit area)

Job Purpose: To lead, direct, support the overall successful operation of Zazios Kitchen.

The ideal candidate will possess the following:
• Extensive background in wine knowledge
• Proven track record in Culinary, minimum of 10 years experience
• Minimum of 5 years experience in fine dining setting
• Strong people acumen to develop solid working with relationship both internally and with customers
• Decisiveness with “big picture” perspective
• 2 year culinary degree preferred

Essential Job Results:
1. This position is a “free standing” Executive Chefs role with a company wide Executive Chef to report to
2. The ability to make your own decision – Quickly (no corporate office to get approval from; no corporate offices sending menus that you have to produce)
3. The ability to express your culinary talents on a daily basis
4. Be a true owner of your kitchen/staff/training/menus & products
5. You decide on the products you buy and sell
6. “High profile” Executive Chef position in a growing and World Class Organization
7. Set your own goals
8. Supportive organization with Leadership training, trade shows, competitions, community involvement and strength based management practices
9. Ability to talk in front of guests at the Chef’s table

Work Environment:
- Long periods of standing
- Able to lift 40 pounds occasionally

Zazios Birmingham General Manager

Note: This position is for the new Zazios in Birmingham (metro Detroit area)

Job Purpose: To lead, direct, support the overall successful operation of Zazios Restaurant.

The ideal candidate will possess the following:
• A minimum of 2 years previous General Manager experience
• Experience with a combination of independent and chain restaurants
• Italian or higher end restaurant experience would be a plus
• Strong people acumen to develop solid working with relationship both internally and with customers

Essential Job Results:
1. Increases Team’s Effectiveness by assisting in recruiting, selecting, orienting, training, coaching, and counseling staff in a talent driven organization.
2. Develops and Executes Approved Business Plan by identifying profitable opportunities.
3. Accomplishes Goals and Objectives by allocating resources to maximize profits.
4. Develops Cross Functional Collaboration by establishing and monitoring standards.
5. Builds High Value Company Image by inspiring employees to embrace a high value added mindset; collaborating with customers, government, and community organizations; enforcing ethical business practices.
6. Sustains WORLD CLASS Service Quality and Wow Guest Experience by establishing high service quality standards.
7. Establishes & Sustains Key, Cross Functional, Customer Focused Processes by continuously reviewing the viability of processes developed and employed by organization members to achieve quality standards; monitoring customer feedback; participating in pre-and post-con meetings with clients; insisting on continuous improvement practices in all functions.
8. Maintains Professional and Technical Knowledge by attending educational workshops.
9. Establishes and Sustains Community and Industry Relationships by networking with key community and industry stakeholders; joining, attending and participating in community and industry organizations.

Reporting Relationships:
Reports to Director of Food & Beverage
Reporting to this position are: Executive Chef, Sous Chef, Restaurant Managers and Supervisors

Work Environment:
- Long periods of Standing
- Able to lift 40 lbs

Marketing Intern

Essential Job Results (may include but not limited to.....)

• Social Marketing Program: Candidate would be developing an existing social marketing program to a much higher and integrated level. In the case of some business entities of Greenleaf Hospitality Group this would include building the social marketing program from the ground up. Facebook, Twitter, YouTube, blogs, etc. would be the expected mediums for development. Ideally the candidate would already carry knowledge on these sites and could provide insight on these and other appropriate social marketing mediums. The intern would begin by researching and spending time in each unit of Greenleaf Hospitality Group, gathering information and asking questions about the business and customers. This process would also include benchmarking, researching social marketing trends, development of integrated social marketing campaigns with web and email initiatives, and ultimately implementation of these programs.
• Marketing Collateral Allocation: Management of marketing collateral pieces across all three physical properties of Greenleaf Hospitality Group. Monitoring the timing and allocations to each property and taking full advantage of the target audience we capture at each. This would also include being the champion for finding partners outside of our four walls in which we could distribute and get information out to the public.
• Email Database Maintenance: Updating email addresses when received through various promotions that drive the receipt of this information as well as administering email marketing campaigns as they relate to the social marketing programs.
Marketing Purchase Orders: Marketing Intern would work closely with the Marketing Manager to help manage the marketing budgets and coordinate the Purchase Order process with internal staff and with external vendors, etc.

Qualifications:
- Marketing/Advertising/Communications Major
-Knowledgeable in Social Marketing mediums – “very computer savvy”
- Talented in building relationships
- Talented in Thought Process – Ex. “How can we implement a program that benefits the company and is appealing to the consumer while driving revenue and building customer loyalty?”
- Observant – Would like this candidate to bring knowledge and examples to the table of what might work and what might not work?
- Available six months ideally at 20-30 hours per week

Work Environment:
- Able to stoop and bend
- Able to lift up to 40 pounds from time to time
- Able to comply with safety and health code standards
- Long periods of Standing

Designer

Enjoys providing the “big welcome” or “sparkle” for guests
Attention to detail
Able to successfully multi-task
Enjoys and is able to be creative, has an “eye” for designing
Can solve problems creatively
A background in art is desirable but not necessary
Must be dependable and a team player