Server

Able to anticipate and exceed guest needs in a high volume restaurant
High level of Customer Service
Strong teamwork and positive attitude

Steward/Dishwasher

Strong attention to detail
Ability to multi-task
Positive attitude
Team player a must!

Engineer I

Reliable and hard-working with a focus on wall vinyl, painting and furniture refinishing
Self-driven individual who is eager to learn
Good listener

Front Desk Associate

Able to multi-task effectively while maintaining a positive attitude
Quickly able to personalize and anticipate guests’ needs
Enjoys suggestive selling

Front Desk Supervisor

Must have a desire to lead other team members
Team player with a positive, upbeat attitude and experience in delivering demands efficiently and effectively
A passion for interaction with many guests

Room Attendant

Able to successfully multi-task
Great attention to detail
Able to work well under pressure
Strong teamwork

GHG Project Manager

JOB PURPOSE: To lead and coordinate the engineering and building services functions of Greenleaf Hospitality Group. All actions are based on the principles of trust, integrity, mutual respect and teamwork.

Principal Accountabilities:
Purpose: Assist the Director of Engineering to provide project management to our engineering and building services team which will allow us to deliver a genuine experience to our guests and staff throughout their experience at our hotel.

Functions:
• Provides situational leadership and guidance to the engineering and building services team.
• Multi-dimensional communication will be required.
• Must have high level of interpersonal skills to handle sensitive and confidential situations. Position continually requires demonstrated poise, tact and diplomacy
• Must be able to work in a fast-paced ever changing environment; being willing to stretch your skill set and talent levels.
• Extensive experience in technical areas such as HVAC and electrical. Ice knowledge is preferred but not necessary.

Essential Job Results:
1. Increases Team’s Effectiveness by assisting in recruiting, selecting, orienting, training, coaching, and counseling staff in a talent based organization; continuously improving people processes and talent base; communicating and reinforcing values, strategies, and objectives; engaging individual accountabilities; planning, monitoring, and reviewing department and organization structure and results; developing motivating reward systems; sustaining a climate for achievement and information sharing; providing professional growth opportunities.

2. Develops and Executes Approved Business Plan by identifying profitable opportunities; conducting SWOTs analysis; recommending competitive positioning and recommending annual/ quarterly goals and objectives for year over year profit gains based on increasing customer engagement.

3. Accomplishes Goals and Objectives by allocating resources to maximize profits; reviewing progress against plans weekly with key leaders; leading required mid-course corrections.

4. Develops Cross Functional Collaboration by establishing and monitoring standards for procurement, inventory, sales, service delivery, marketing, and operations policies and processes; coordinating actions with sister units, Unit Manager and General Manager

5. Builds High Value Company Image by inspiring employees to embrace a high value added mindset; collaborating with customers, government, and community organizations; enforcing ethical business practices.

6. Sustains WORLD CLASS Service Quality and Wow Guest Experience by establishing high service quality standards through the ¬¬¬ team; observing associate/ guest interactions daily; visiting with each guest to ensure guest satisfactions; conducting daily and weekly walk through audits to ensure continuing attainment of standards; continuously pushing for more objective measures of customer engagement.

7. Establishes & Sustains Key, Cross Functional, Customer Focused Processes by continuously reviewing the viability of processes developed and employed by organization members to achieve quality standards; monitoring customer feedback; participating in pre-and post-con meetings with clients; insisting on continuous improvement practices in all functions.

8. Maintains Professional and Technical Knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.

9. Establishes and Sustains Community and Industry Relationships by networking with key community and industry stakeholders; joining, attending and participating in community and industry organizations that promote the growth of the community and industry.

10. Contributes to Greenleaf Hospitality Group’s Total Effort by accomplishing related results as needed.

Reporting Relationships:
Reports to: Director of Engineering

Work Environment:
Able to lift 40 lbs from time to time

Engineer III

Refrigeration mechanic or skills required
Self motivated to get things done
Problem solver
Enjoys working on a team yet able to work independently

Bell Person

Quickly able to personalize and anticipate guests’ needs
Enjoys cross selling
Clean driving record

Front Desk Associate

Able to multi-task effectively while maintaining a positive attitude
Quickly able to personalize and anticipate guests’ needs
Enjoys suggestive selling

Room Attendant

Able to successfully multi-task
Great attention to detail
Able to work well under pressure
Strong teamwork

Executive Housekeeper

JOB PURPOSE: To provide extraordinary, personalized guest experiences that build genuine relationships through loyalty to our guests, each other and our community. All actions are based on the principles of trust, integrity, mutual respect and teamwork.

Principal Accountabilities
• Will coordinate 80+ staff members, laundry, lobby, atrium and supplies in order to maximize productivity of the hotel and team.
• Enjoy a challenging and fast paced work environment and can demonstrate the ability to make sound business decisions.
• Proven success in building positive and trusting working relationships
• Create a culture of discipline and accountability and possess the persistent nature to sustain it.
• Able to maintain the standards of quality and cleanliness and uphold the standards of the Radisson Plaza Hotel & Suites.
• Effectively coordinate the duties and responsibilities of department supervisors. Must be able to guide and train all team members to deliver the highest level of service.

Essential Job Results:

1. Increases Team’s Effectiveness by assisting in recruiting, selecting, orienting, training, coaching, and counseling staff in a talent based organization; continuously improving people processes and talent base; communicating and reinforcing values, strategies, and objectives; engaging individual accountabilities; planning, monitoring, and reviewing department and organization structure and results; developing motivating reward systems; sustaining a climate for achievement and information sharing; providing professional growth opportunities.

2. Develops and Executes Approved Business Plan by identifying profitable opportunities; conducting SWOTs analysis; recommending competitive positioning and recommending annual/ quarterly goals and objectives for year over year profit gains based on increasing customer engagement.

3. Accomplishes Goals and Objectives by allocating resources to maximize profits; reviewing progress against plans weekly with key leaders; leading required mid-course corrections.

4. Develops Cross Functional Collaboration by establishing and monitoring standards for procurement, inventory, sales, service delivery, marketing, and operations policies and processes; coordinating actions with sister units, Unit Manager and General Manager

5. Builds High Value Company Image by inspiring employees to embrace a high value added mindset; collaborating with customers, government, and community organizations; enforcing ethical business practices.

6. Sustains WORLD CLASS Service Quality and Wow Guest Experience by establishing high service quality standards through the team; observing associate/ guest interactions daily; visiting with each guest to ensure guest satisfactions; conducting daily and weekly walk through audits to ensure continuing attainment of standards; continuously pushing for more objective measures of customer engagement.

7. Establishes & Sustains Key, Cross Functional, Customer Focused Processes by continuously reviewing the viability of processes developed and employed by organization members to achieve quality standards; monitoring customer feedback; participating in pre-and post-con meetings with clients; insisting on continuous improvement practices in all functions.

8. Maintains Professional and Technical Knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.

9. Establishes and Sustains Community and Industry Relationships by networking with key community and industry stakeholders; joining, attending and participating in community and industry organizations that promote the growth of the community and industry.

10. Contributes to Greenleaf Hospitality Group’s Total Effort by accomplishing related results as needed.

Work Environment:
Standing for long periods of time
Able to lift 40 lbs from time to time

Reporting Relationships:
This position reports to: The Director of Hotels

Reporting to this position are:
Housekeeping Supervisors, Hourly Staff including Atrium Attendants, Room Attendants, Laundry Attendants

IT Manager

JOB PURPOSE:

The IT Manager is a critical business partner for Greenleaf Hospitality Group (GHG), an organization with $40M+ annual revenues, 800+ employees and three main locations. This position will be responsible for managing a team of 3-5 that will provide support to all of GHG’s operations including hotels, restaurants, retail operations and stadium events. The IT manager will provide both strategic and operational leadership for GHG’s information technology and business information system needs.

Principal Accountabilities:
Lead the Business Information Technology Team through providing professional leadership, mentoring, coaching and development.
Create an Information Technology support team with a business partner mindset to exceed the needs of business units.
Analyze computer, network, and telecom systems needs for informational and functional operations, to determine scope, priorities and security standards of projects.
Develop and recommend plans for systems development and operations, hardware and software purchases.
Provide support to end users in the usage and maintenance of software programs and hardware.
Provide system set-up and software configuration with users and vendor software and hardware systems.
Manage support systems including installation, implementation, configuration, and trouble shooting of end user hardware and software. Including developing and maintaining documentation for operation of the computer systems and software licensing.
Conduct inspections of all critical systems and perform necessary maintenance as needed.
Maintain administration of all software and hardware systems.
Perform Return on Investment analyses for in-house and outsourcing options.
Make recommendations for improvements and enhancements to existing systems.
Manage PCI and other IT related compliance.
Actively involved in IT related budgeting and planning.

Qualifications:
BA/BS in Information Technology or similar field
3 or more years in progressively responsible Information Technology or similar roles
Strong communication, analytical and business partnership skills

Essential Job Results of all Leaders in our Organization:
1. Increases Team’s Effectiveness by assisting in recruiting, selecting, orienting, training, coaching, and counseling staff in a talent based organization; continuously improving people processes and talent base; communicating and reinforcing values, strategies, and objectives; engaging individual accountabilities; planning, monitoring, and reviewing department and organization structure and results; developing motivating reward systems; sustaining a climate for achievement and information sharing; providing professional growth opportunities.
2. Develops and Executes Approved Business Plan by identifying profitable opportunities; conducting SWOTs analysis; recommending competitive positioning and recommending annual/ quarterly goals and objectives for year over year profit gains based on increasing customer engagement.
3. Accomplishes Goals and Objectives by allocating resources to maximize profits; reviewing progress against plans weekly with key leaders; leading required mid-course corrections.
4. Develops Cross Functional Collaboration by establishing and monitoring standards for procurement, inventory, sales, service delivery, marketing, and operations policies and processes; coordinating actions with sister units, Unit Manager and General Manager
5. Builds High Value Company Image by inspiring employees to embrace a high value added mindset; collaborating with customers, government, and community organizations; enforcing ethical business practices.
6. Sustains WORLD CLASS Service Quality and Wow Guest Experience by establishing high service quality standards through the team; observing associate/ guest interactions daily; visiting with each guest to ensure guest satisfactions; conducting daily and weekly walk through audits to ensure continuing attainment of standards; continuously pushing for more objective measures of customer engagement.
7. Establishes & Sustains Key, Cross Functional, Customer Focused Processes by continuously reviewing the viability of processes developed and employed by organization members to achieve quality standards; monitoring customer feedback; participating in pre-and post-con meetings with clients; insisting on continuous improvement practices in all functions.
8. Maintains Professional and Technical Knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
9. Establishes and Sustains Community and Industry Relationships by networking with key community and industry stakeholders; joining, attending and participating in community and industry organizations that promote the growth of the community and industry.
10. Contributes to Greenleaf Hospitality Group’s Total Effort by accomplishing related results as needed.

Reporting Relationships:
Reports to: CFO, Greenleaf Hospitality Group

Work Environment:
Long periods of standing, up to 8 hours per day
Able to lift 40 pounds on a regular basis
Ability to work evenings, holidays and weekends
Able to work in an often stressful, and fast paced environment

Security Officer

Able to rapidly access any situation and come up with a resolution, while remaining calm
Ability to establish genuine relationships with teammates and guests
First Aid, CPR, AED and BBP certified would be a plus
Must be strong in communication and customer service skills
Responsible to protect the employer's property, deter criminal activity, and other problems

Sales Associate

Self starter with the ability to relate to clients and build relationships
Retail or customer service experience preferred
Opportunity to network and gain experience in the fashion and wholesale industry
Ability to market & generate new client business

Steward/Dishwasher

Strong attention to detail
Ability to multi-task
Positive attitude and team player a must!

Concession Worker (F&B worker)

Able to anticipate and exceed guest needs in a high volume concession stand
High level of Customer Service
Strong teamwork and positive attitude

Ice Events Skate guard/Scorekeeper

Strong desire to provide excellent service and exceed guest expectations
A passion for interaction with many guests both on and off the ice
Understanding of hockey with strong attention to detail

Ticket Seller

Able to multi-task effectively while maintaining a positive attitude
Quickly able to personalize and anticipate guests’ needs
Enjoys suggestive selling
High level of Customer Service
Strong teamwork and positive attitude